Refund Policy

Last updated: 18 October 2026

Paid checkout is not yet active on MasterFix. Current preview controls do not collect payments.

Before purchasing

MasterFix provides a free mastered preview of up to 60 seconds so that you can compare the result before deciding whether to buy a complete export. Results depend on your source audio and chosen settings.

Refund requests and technical problems

For a failed export, an incorrect product or another issue, contact webmaster@masterfixaudio.com with your order reference and a description of the problem. Do not send passwords, card details or your private recovery code. We will investigate and coordinate any payment adjustment with the seller identified in the checkout.

Lemon Squeezy is the planned payment provider and Merchant of Record. This does not mean that live checkout has been approved or activated. Applicable purchase terms, seller identity and payment-support details will be displayed before you buy when checkout becomes available.

Statutory rights

This policy does not exclude statutory withdrawal rights or remedies for faulty, unavailable or incorrectly described digital products. There is no blanket exclusion of refunds and no automatic waiver of consumer rights. Any legally required consent for immediate digital supply must be presented before purchase. Eligibility and the remedy depend on the transaction and applicable law.

Following a valid refund, related unused software uses may be withdrawn where permitted by the transaction terms and mandatory law. Contact us if an adjustment has incorrectly affected your access.